I want to add a "writers guidelines" chapter to my story, above all of the other chapters for clarity. is that possible?
Only mod can do this! Alternatively you can delete some chapters, add your intro chapter and restore your deleted chapters again.
If you go into edit chapter, off to the right under "Link Chapter" I see "Delete Chapter" but I've never tried it to be sure it works.
The place I've seen most answers from mods was in the 'Site Feedback' section but I'm not sure that's the best/only way. I've personally never tried. The site guide has a list of folks you could try to contact maybe? https://chyoa.com/chapter/Contact.251853
This is currently not possible for regular users. Regular mods can't do this, either. Only the admin, Friedman, can. If you need to contact anybody, use the Messages page that can be accessed from the top-right corner of the site. Alternatively, follow this link to compose a new message.
It is not possible to reorder chapters by deleting and restoring them. If a chapter gets restored, it appears at the same position where it was before deletion.
so it is possible for friedman specifically, but not anyone else? just making sure also, i messaged him on the site but he didn't seem to respond, is there a preferred way?
Yes, just Friedman. He's probably quite busy right now and wouldn't respond to a fairly minor request right away. Rearranging does require some fiddling with the database, AFAIK.
As gene.sis pointed out, this won't work. Restored chapters will just appear in their original positions.